Recent surveys show that both satisfaction and usability ratings for electronic health records have decreased in the past two years among clinicians. According to the survey, user satisfaction fell 12 percent from 2010 to 2012. During that same time period, users who reported being very dissatisfied increased 10 percent.
Electronic health record satisfaction data
The data was collected from more than 4,200 responses on multiple surveys created and analyzed by the American College of Physicians along with American EHR Partners between March 2010 and December 2012.
According to the summary, 71 percent of those who responded were in practices containing 10 or fewer physicians. Eighty-two percent of those who responded had plans to participate in meaningful use incentive programs. This was a 65 percent increase from 2010.
Would physicians recommend their EHR to a colleague?
In addition, the survey found that 39 percent of all clinicians would not recommend their EHR to a colleague, which was a 15 percent increase from 2010. Six percent fewer clinicians reported being very satisfied with the ability of their EHR to improve care and 10 percent more clinicians reported being very dissatisfied.
Clinicians reporting that the EHRs did not decrease their workload nearly doubled from 19 percent to 34 percent and dissatisfaction in the ease of use of the systems increased from 23 percent to 37 percent.
Practices need to prepare for EHR implementation
Another recent survey showed that although EHRs can be very helpful, a practice must prepare before implementing an EHR or they could begin to lose money in the process.
In that study, it found that implementing EHRs while also making other changes to the practice was the best way avoid losing money in the process. That survey showed that an average physician could lose more than $40,000 over a five year period and only about 25 percent of the practices saw a return on the investment.
One of the key changes was to stop keeping paper records since the system was changing over to electronic records. Offices also needed to see more patients on a daily basis or improve their billing in order to have the best possible results.
If your practice is considering switching to an EHR, it is imperative to do research first to help make the transition the most beneficial to the practice.